Shipping & Returns Policy
2 Week Lead Time
Fromeco has a 2 week lead time. Please observe this when placing an order
online. Fromeco closely monitors its order queue. We
make every attempt to get orders out faster than 2 weeks. Orders
production times are effected by Order load, and Business
Fromeco is a Manufacture NOT a Hobby Shop
Fromeco supplies products world wide. As a Manufacture we subject
to business conditions of other Manufactures who make inventory parts that are
used in our products. Due to these outside influences, lead times on some
products may take longer than 2 weeks.
Fromeco does not have product sitting on the shelf. All products
are made to order, in the order they are recieved. Orders are
only passed over if parts necessary to build products are not in
stock. If an order is passed over, it becomes high priority as soon as
necessary parts arrive on our dock.
In other words, we are not McDonalds. If you feel it necessary to
call us and complain that your order didn't arrive 30min's before you ordered
it, please don't, it will not be met with a possitive response.
We ship all our packages via FedEx Ground, or United States Postal Service
Priority (Content Dependent) unless otherwise specified. Orders can take up to 2
weeks to ship due to our large back log of customers.
All shipping charges are calculated during the checkout process. Additional
charges will apply to international orders as well as orders shipping to Alaska,
Hawaii, AA, AE, or AP addresses, and any territory outside the continental U.S.
We CAN NOT ship Fed Ex to PO
boxes. Additional shipping charges may also apply to large items based on their
weight and size. Please be aware that shipping charges are based on calculations
done by the software. They may not always reflect actual price of shipping.
If you are a international customer, Fromeco ships all international packages
via EMS or US Mail Express International. This method is slightly more expensive
than other means in the US mail system, however it is considerably cheaper than
FedEx and UPS. Fromeco uses this method because it is tracked, and has the best
probability of getting to its final destination. If you would like to try and
figure out what your package will cost to ship to your specific country please
go here. https://www.usps.com/prices/express-mail-international-prices.htm#cz
This will give you a good idea of the estimated cost, most likely it will
exactly the same, however the US Post Office changes these rates regularly,
which means you may check your prices one week and the next week when Fromeco
ships the price has changed.
Fromeco Warranty for all Products
Fromeco Scale Avionics LLC® warrants that at the time of shipment and for a
period of ninety (90) days thereafter the Product (Fromeco Scale Avionics LLC®
"All Products") shall conform to the functional
description contained herein, and shall be free from defects in workmanship. If
any defect within this warranty appears, the Purchaser shall notify FROMECO
immediately. Buyer’s sole and exclusive remedy in the event of a defect is
expressly limited to (at Fromeco Scale Avionics LLC® sole election) correction
of the defect by replacement or issuance of credit in the amount of the price of
the Product, for any Product which proves defective within the above warranty.
The foregoing warranties are the sole and exclusive warranties made by Fromeco
Scale Avionics LLC®. THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. In no event shall Fromeco Scale Avionics LLC®
be liable to Purchaser, end user, or any other party or individual for any
incidental, special or consequential damages of any nature that are or could be
attributable to the product. Fromeco Scale Avionics LLC® maximum liability shall
not exceed the purchase price of the Product under this agreement. Use of the
Product by Purchaser shall constitute Purchaser’s acceptance of these terms.
We want you to be satisfied with your purchase. If you are not satisfied for
any reason, you may return or exchange the merchandise within 7 days of receipt
unopened and unused, along with a copy of the sales receipt that you received
for your order, and a NOTE you are returing your merchandise for a refund.
Items that are returned from 8 to 30 days after shipping must be retuned
unused and unopened, along with a copy of the sales receipt and are subject to a
restocking fee equivalent to 30% of the purchase price of the item. Fromeco
Scale Avionics LLC cannot refund the initial shipping charges or the price of
the return or exchange shipping.
To return a package call Fromeco Scale Avionics LLC @ 503.715.0020 to obtain
a Return Authorization number (RMA). All shipments being
returned MUST be preceded with a Phone Call to let us know something is on the
way. Fromeco Scale Avionics LLC does NOT cover the cost of return
shipment to us. Packages shipped to Fromeco with out proper RMA can sit for
Fromeco Scale Avionics LLC USA